Brand New “Smart Trainees” Join MTR Customer Experience and Railway Maintenance also Enhanced and Intensified with New Technology.
(Deployed by your partner Innovation Team Co Ltd in Hong Kong)

June 2, 2020

Brand New “Smart Trainees” Join MTR
Customer Experience and Railway Maintenance also Enhanced and Intensified
with New Technology
Five robotic “smart trainees” will join the station operations team of the MTR Corporation and
are targeted to begin service at Kai Tak Station starting from the third quarter of 2020.
Meanwhile, with a focus on innovation and technology, the maintenance team is introducing
a number of initiatives and new equipment, including the “Underframe Inspection Robot”, to
enhance the efficiency of railway maintenance. These new initiatives are the outcome of the
collaboration with technology partners and of new technology to enhance railway service and
operational efficiency.
Five robots (namely: “Finder-T”, “Guider-T”, “Checker-T” and two types of “Cleaner-T”) joined the
MTR with the aim of assisting station staff in providing customer service. As the robots are AIpowered, their abilities will grow through on-the-job training. Kai Tak will be the pilot station for
smart operations with these “smart trainees” targeted to commence service in the third quarter
of this year.
The “Finder-T” and “Guider-T” will answer passenger enquiries about journey planning and, with
mapping function, lead passengers to designated locations in the station such as
entrances/exits and toilets, while the “Checker-T” will patrol the station at night after the station
close and help check on the status of facilities using image analysis. Meanwhile, the two types
of “Cleaner-T” which are equipped with water filtration systems will automatically clean the
station with eco-technology after daily service (please refer to the annex for the functions of the
robots). The “smart trainees” are still in their learning phase with their software and functions
requiring continuous testing and adjustment. The Corporation aims to study how these robots
help enhance station services and gather passengers’ feedback on their services.
With the dedication of MTR staff as well as a stringent railway operations and maintenance
regime, MTR maintained a world-class level of passenger journeys on-time at better than 99.9%
during the first five months in 2020. The Corporation has been putting substantial resources
into railway maintenance and asset replacement, with the amount reaching over $9.8 billion in
2019. The Corporation will continue to invest in technology and innovative equipment to
further enhance MTR’s capability in maintenance. The “Underframe Inspection Robot” at Pat
Heung Depot can scan the underframe of trains with high efficiency using image recognition
and artificial intelligence. If any abnormality is found, the robot will alert maintenance staff for
appropriate follow up.
The Corporation has also introduced real-time monitoring equipment including devices on the
East Rail Line to monitor the condition of pantographs during train operations. In addition, an
MTR Data Studio hasrecentlybeen set up which can analyse big data collected from operations,
paving the way towards round-the-clock monitoring of railway facilities.

“MTR has been making use of new technology and equipment to assist staff in daily routine
tasks and enhancing efficiency. Technology enables our station operations team to enhance
customer service delivery, and the maintenance team on coming up with more forward-looking
maintenance measures using big data and real-time monitoring. Talent remains the core of
innovation and technology at MTR. We attach great importance to in-house development and
training, and will continue to provide resources to our engineers to encourage them to explore
innovative ideas,” said Dr Tony Lee, Operations Director of MTR Corporation.
Version 1.0 of the “Integrated Speed and Position Supervision System” (iSPS) developed by the
MTR engineering team is patented in Hong Kong and has been adopted acrossthe whole Light
Rail network since last year. The team is launching an upgraded version with an additional
function of inter-vehicle management and is applying for a patent for the in-house
development functions of the 2.0 version.